As businesses begin to re-establish themselves in the new post-COVID era, one thing is clear – only the strong will survive. Many industries were hit hard, and are being forced to reexamine the way they do business. A recent CFIB report predicts that one in seven small businesses are at risk of going under as a result of COVID-19. With all of these uncertainties in the market place, your business needs every advantage you can get in order to not only survive, but thrive.
The Blue Coast WOW initiative has been established by the Sarnia Lambton Business Development Corporation as a way for businesses to identify gaps in their customer service levels, and provide the necessary training to ensure they are offering their customers an unforgettable experience – each and every time.
The goal of this program is to help you learn the necessary skills to achieve higher revenue through increased customer satisfaction levels, improved staff retention through an improved sense of belonging, increased business community involvement and pride in Lambton County.